Shipping / Returns / Exchanges
We offer free standard ground shipping via USPS on all US orders allow 5-7 days.
Standard ground shipping not available to Alaska, Hawaii and PR please email us for quotes.
Not available at this time.
RETURNS AND EXCHANGES
If you are not completely satisfied with your purchase Giordano’s will accept returns of unworn, regular priced merchandise for exchange or refund, when received by us within (30 ) days of original shipping date and the merchandise is in the original packing or shoe box.
If you wish to return an item please email to email@example.com and include the following: -Your Name
-Item you wish to return
-Indicate either exchange or refund
Once we receive your email we will send you a Return Authorization Number (RA#). Please be sure to write this number on the outside of package. Send it back yourself by your method of choice making sure it’s trackable to the following address:
66-25 103rd Street
Forest Hills, New York 11375
Items ordered together are not necessarily shipped together.
Sometimes items are subject to unexpected production delays and we will do everything possible to secure those items and fill your order.
Standard ground orders typically ship within 2-3 business days pending availability and payment verification.
Sale merchandise is not refundable or exchangeable and are “final sale”.
If you are making an exchange simply note the size or color you need on your invoice and return in the package with merchandise.
Shoe bottoms can scuff easily on hard surfaces we suggest wherever possible try your shoes on carpeting.
All shoes should be returned unworn and with their original undamaged shoe boxes.
Once we receive your return a refund will be processed within 3 days. Shipping charges are not refundable. Returns are refunded in the original payment form.